TERMS OF SERVICE

By using our service you agree to the terms of our service

 

 

GUARANTEE

All of our work is covered by a workmanship guarantee

If the specific work carried out and stated on your invoice fails at any point in time due to a poor installation, it will be repaired free of charge

We will take responsibility for any damage to your property as a direct result of our work, but not for damage occurring due to problems that came about before we worked on your property or for any other contributing issue not stated on your invoice and charged for by us

If the specific work carried out and stated on your invoice fails at any point in time due to natural wear and tear over time, this can not be prevented and is not covered for free repair

If the specific work carried out and stated on your invoice fails at any point in time due to storm damage such as high winds, more snow and rainfall than the roof can cope with, this can not be prevented and is not covered for free repair

In the unlikely event that you need to raise an issue, it is your responsibility to give a date and invoice number (both stated on your invoice) to help us locate our copy for reference and to locate any attached photographs

INVOICE

We will provide a pdf file invoice which is only sent through email

You will be asked to sign the invoice to state you agree to the verbal agreement that was made prior to work commencing

WRITTEN ESTIMATES

We only give written estimates for more significant works and only have a verbal contract for repair works

SCAFFOLDING 

We carry out the vast majority of our repairs using a combination of ladders and roof ladders, in some cases we may erect a scaffold tower, there is no additional charge for the use of our scaffold tower access equipment

PHOTOGRAPHS

We take and store photographs where we can to help us explain the diagnosis and repair to you the customer, we also may use these as evidence should an issue occur at a later date

In a small number of cases we may not be able to take photographs for reasons such as it being to dangerous to risk doing any more than necessary on the particular roof due to high winds, rain, snow or just the extra risk that some roof present

If for any reason we are not able to take photographs, this shall not be used against us and is not a legal requirement 

 

LEAKS

 

One wear and tear leak is diagnosed and repaired for the fee stated in option one.

 

One leak is defined as one type of failed component in an individual area on one roof elevation.

SPECIFIED REPAIRS

If a repair is specifically requested by the property owner, we only take responsibility for the specific repair and not the surrounding roof

INDIVIDUAL COMPONENT REPAIRS:

Section of flashing re-fixed or replaced

Section of valley repaired

A lead slate (flu flashing) repaired or replaced

Underfelt (within one area approximately 1-2 square metres, more than sufficient for an individual recently developed wear and tear roof leak)

Chimney top capping on one chimney stack

Roof slates or tiles to be either re-fixed or replaced (between 15-25 dependant on type, more than sufficient for an individual recently developed wear and tear roof leak)

Ridge tiles needing replacement (a maximum of 8 ridge tiles, more than sufficient for an individual recently developed wear and tear roof leak)

Cement works (restricted to one ridge line and erosion at least 5mm-10mm, one valley or verge, more than sufficient for an individual recently developed wear and tear roof leak)

Ridge tiles needing re-bedding (one ridge line, more than sufficient for an individual recently developed wear and tear roof leak)

One chimney stack (repointing where erosion is at least 5mm-10mm) No grinding of intact cement works

GENERAL TERMS

 

We only carry out work agreed with the property owner and no further works will be carried out unless authorised by the property owner

All agreements are subject to individual circumstances

The price stated in option one is to carry out an individual repair on any one failed roof/chimney component due to wear and tear

 

A repair may include part replacement of a component or to repair/re-fix the existing component if possible

If you have a leak in one area from inside the property (a single water mark or a cluster of water marks within one area which all came about at the same time) which has recently begun it is a reasonable assumption that one of the components has failed from above on the roof, it would be rare and unforeseen if two or more components failed at the same time and channelled to the same area inside (not impossible but extremely rare)

If a roof/chimney is left leaking for more significant amounts of time before contacting a professional, there stands more chance of a second or more further failed components